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  • 7-day returns with Suzuki
  • 30 October 2020
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    7-day returns with Suzuki

    Buy a new Suzuki with confidence with free 7-day returns from now until 31st December.
We understand that you may be feeling anxious about purchasing a new car in the current climate. While lockdown keeps our customers away from the showroom, we're still here behind the scenes, ready to help you into your next Suzuki.

In the event that you would like to take a look at a new car, we can arrange a virtual appointment via video call to show you around the car in detail. We can do this via Whatsapp, Facetime, Zoom, or any other preferred method. 

You can purchase a brand new Suzuki from us, with the safety net of our 7-day return policy. We'll deliver your new car to you and you have 7 days to decide whether it's a perfect fit. You can either hold on to your new car, or call us, and we'll arrange a swift return.



Terms & conditions:

Section 1: 7-Day Return Policy

  • In addition to any statutory cancellation rights, or any right of withdrawal you are entitled to where you are a finance customer, Suzuki GB provides you with a money back guarantee from the date of registration of the car for a period of 7 days.
  • Day 1 is the day of first registration, so the car must be returned no later than 7 days later. For example, for a car registered on Saturday, the car must be returned before the selling dealer closes on the following Saturday.
  • If you decide to return the car you must notify the selling dealer by telephone or email at least 24 hours before you return the car, and no later than 5pm on the 6th day. For example, for a car registered on Saturday, you must notify the selling dealer by 5pm on Friday if you wish to return the car on Saturday.
  • Open to UK residents aged 18 or over purchasing a new Suzuki car in their personal capacity.
  • Offer applies to cars registered between 1st June and 31st December.
  • Offer applies to cars purchased in person from a participating Suzuki dealership either in cash or with Suzuki Financial Services, and is available only to the person who purchases the car from the selling dealer.
  • The offer is available in relation to cars registered as ‘Private’ and ‘Private–Disabled’. Business customers, and cars funded through Suzuki Personal Contract Hire (PCH) or any 3rd party leasing provider, and through Motability are excluded.
  • Maximum of one car per person.
  • Car may be returned to the selling dealer within 7 days of first registration. If the car was purchased in cash, the selling dealer will refund you in full minus any delivery fee. If the car was to be purchased through Suzuki Financial Services the selling dealer will refund to Suzuki Financial Services the amount it paid for the car and any additional extras and you must pay any delivery fee directly to the selling dealer.
  • If there are any additional extras such as gap insurance that have been funded as part of your new purchase with Suzuki Financial Services, the selling dealer will cancel these on your behalf.
  • If there is any negative equity (shortfall on the part-exchange vehicle) that has been funded as part of your new purchase with Suzuki Financial Services you will need to pay the amount of the negative equity to the selling dealer as part of the agreement to return the car.
  • Car must be returned to the selling dealer and not to any other Suzuki dealer or location. You must return the car to the selling dealer at your own cost and before the relevant deadline.
  • If you wish to have the selling dealer collect the car from your home address, the selling dealer may agree to this in their sole discretion, in which case you must arrange the collection at least 1 working day in advance of the collection date. The selling dealer will inform you of the collection fee in advance. If the car was purchased in cash, the collection fee will be deducted from the refunded amount. If the car was to be purchased through Suzuki Financial Services, you must pay any collection fee directly to the selling dealer. You must be available to hand over the keys to the selling dealer at the agreed time and location. Only one attempt to collect the car will be made. If the selling dealer declines to collect the car, or the collection cannot take place for any reason, you must return the car to the selling dealer before the deadline.  
  • A mileage limit of 250 miles applies to returned cars. An excess mileage charge of £1.00 per mile will be applied for any cars returned with over 250 miles. If the car was purchased in cash, the excess mileage charges will be deducted from the refunded amount. If the car was to be purchased through Suzuki Financial Services, you must pay the excess mileage charges directly to the selling dealer.


  • You are fully responsible to insure the car with fully comprehensive insurance from the day of handover and any cars that have not been insured in this way will not be accepted for return.
  • Returns where the vehicle has been modified, damaged, soiled, altered from its original condition on delivery, or is subject to an insurance claim, cannot be accepted.
  • You must not use the car as collateral for any loan or other third-party arrangement or accept or allow any lien or third party interest over the car. Doing so invalidates this offer.
  • Taking the car outside of the UK also invalidates this offer.You must pay and accept sole responsibility for any third-party costs, fees, charges and penalties incurred, including (without limitation) in relation to any outstanding motoring offences, parking tickets, fines, congestion and other charges, incurred during the period you are in possession of the car.
  • Where a car is returned and the selling dealer cannot provide a suitable alternative car as a replacement, or you do not want an alternative, if the car was purchased in cash the price paid for the car (excluding delivery charges and any other applicable deductions as outlined above) will be returned by exactly the method as it was originally paid. If the car was to be purchased through Suzuki Financial Services, the selling dealer will refund to Suzuki Financial Services the amount it paid for the car and any additional extras and you must pay any delivery charge and any other applicable deductions as outlined above directly to the selling dealer.
  • You must return the car’s V5C (Log Book) to us when you return the car.
  • If a vehicle was part exchanged as part of the new car purchase it will not be returned. Instead, the selling dealer will reimburse the part exchange value stated on the purchase invoice. The selling dealer may elect to return the vehicle if it is practical to do so –but this is entirely within the selling dealer’s sole discretion and it should be assumed that the part-exchanged vehicle will not be returned to you.

Section 2: Your Right of Withdrawal: where you have entered into a finance agreement to pay for the car

  • If you have entered into a finance agreement to pay for the car you have a right to change your mind and withdraw from the finance agreement under s66A of the Consumer Credit Act 1974 without giving any reason. The exact terms of the right to withdraw will be set out in the finance agreement itself. If you exercise the right, it will bring the finance agreement with Suzuki Financial Services to an end. It does not automatically mean that you can pull out of buying the car but Suzuki GB will allow you to exercise the 7-Day Return option on the terms set out in section 1.
  • If you wish to withdraw just from the finance agreement and keep the car you must tell Suzuki Financial Services by calling them or writing to them on the contact details provided in the finance agreement. You must then pay Suzuki Financial Services the amount payable by you on your withdrawal from the finance agreement as explained in the finance agreement.
  • If you wish to withdraw from the finance agreement and exercise the 7-Day Return option you must ensure that you follow the procedures for return of the car within the returns period as set out in section 1 above. On return of the car the selling dealer will return to Suzuki Financial Services the amount it paid for the car and any additional extras.
  • If you fail to return the car within the 7 day period you will not be able to benefit from the 7-Day Return option set out in section 1 but you will remain liable to pay Suzuki Financial Services the amount payable by you on your withdrawal from the finance agreement as explained in the finance agreement.

  • Cropleys Suzuki
    Frithbank, Boston, Lincolnshire, PE22 7BD | Telephone: 01205 362230 VAT Number - 310 9570 77 | Company Number - 1615977
    sales@cropley-motors.co.uk

    FINANCIAL DISCLOSURE
    Cropleys Suzuki are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. FCA No: 652571 Finance is Subject to status. Other offers may be available but cannot be used in conjunction with this offer. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. Registered in England & Wales: 1615977 Registered Office: Address: Frithbank, Boston, Lincolnshire, PE22 7BD

Terms

Refund Policy

If you are contracting with us as a Consumer online or by phone and do not visit our dealership at any point during the transaction process, or your contract with us is concluded or substantially negotiated at your home or somewhere other than our dealership, you have the right to cancel (under the Consumer Contracts Regulations 2013), all or part of your contract at any time up to 14 calendar days after the day on which you receive the vehicle you ordered.

Your right to return vehicles under this clause does not apply to vehicles made to your specification, that is, where modifications have been made to the vehicle at your request which occur after the vehicle leave the manufacturer’s factory.

If you wish to exercise your right of cancellation this clause, you are obliged to retain possession of the vehicle and take reasonable care of them until collection/return to us. We will not be obliged to refund the purchase price of any Vehicles damaged by you, but may at our election offer to refund the purchase price subject to a deduction for the damage sustained.

You can cancel by email: sales@cropley-motors.co.uk, or call 01205 362230, or write to: S Cropley & Co Ltd, Frith Bank, Boston, Lincolnshire, PE227BD. You must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. If the vehicle has been funded by a finance provider, you should ensure that you also give notice to that third party funder to cancel the finance arrangements.

If you decide to cancel in accordance with this clause, you should return the vehicle to us at your own cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to vehicles to which cancellation rights apply. Alternatively if you wish us to collect the vehicle, we will do so subject to payment of an agreed collection fee. We will reimburse delivery charges made (if any).

We may make a deduction from the reimbursement for loss in value of any vehicles supplied, based on any additional mileage on the vehicle after receipt. We will make the reimbursement no later than 14 days after the day we receive back from you any vehicles supplied or, if earlier, the date you supply evidence to us that you have sent the vehicle, together with all keys and documentation, back to us. Refunds will be made by cheque or direct bank transfer to the same account as the purchase price was paid from. Refunds will not be paid in cash. If you direct us to settle your finance (if applicable) on the vehicle, we will refund the required sum (providing the refund is sufficient for this purpose) and return to you any surplus funds.

If you exercise your right to cancel the vehicle within the 14 day period, and have sold a used vehicle to us as part exchange for the vehicle, we may at our discretion either refund the sum attributed to the part exchange vehicle at the time the agreement was entered into, or return the part exchange vehicle to you, if it remains available. Where the part exchange vehicle has been subject to repairs by us, you will be required to pay to us the cost of the repairs if you wish to retain the part exchange vehicle.

If you have sold us a used vehicle as part exchange on an acquisition made online or by phone and the part exchange vehicle upon delivery or collection is not as described we may either revalue the vehicle and proceed with the sale based upon the revised valuation, or refund any deposit paid less any reasonable costs we have incurred. If the vehicle you are purchasing is not as described we will give you back your deposit plus any costs you have incurred.

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